Reviews about 5.11 Tactical
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★ ★ ★ ★ ★
March 01, 2020, by Joshua Modlin
Excellent experience at this company. Quality gear, the people and working environment is really what makes this place worthwhile.if you ever pursue an opportunity here. Every opportunity is as worthwhile as you want it to be depending on your.mindset and how hard.you want.to work to improve yourself.
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★ ☆ ☆ ☆ ☆
January 06, 2020, by Jessica Flores
Terrible experience EVER! I bought the shirts February 22nd and noticed I had bought the wrong color, I emailed them immediately to correct or cancel by order since there was no option to do so online. I did not receive a response until February 28th, response from 5.11 - "Good morning Jessica, Thank you for contacting 5.11 Tactical. I apologize for the delay in our response. I have created an Return Authorization Number, RA# 228991 for you to send the white Tight Crew shirts back to us. Please write this number clearly on the outside of the package and send to: 5.11 Returns 17610 Shideler Pkwy Lathrop, CA 95330 Once our Returns Department processes the RA, as long as the product is new and in resalable condition, a refund will be issued back on to the credit card used for the order. A new order for the color you prefer (black) will need to be placed at your convenience" They did not cancel the order nor provide me with a return shipping label, therefore I had to pay for the shipping label myself. (Please note: I live in California and shipping to there location only takes 2 business days). I ship the shirts back right away and it has been at there location 3 days already with no refund or credit on my account to order shirts. I then called and she was rude, she said I had to wait 5 business day in order to get a refund. They did not offer credit nor a refund right away. I am still waiting for a refund to buy more shirts. It is an inconvenience for me as I needed them for a gift for my husband who is going back on patrol in 3 days. Only reason why I am still purchasing these shirts is because my husband loves these shirts, but best believe I will continue to search for similar shirts that way I never buy from here again.